Fullfillment Manager (f/m/d)

Permanent employee, Full-time · Herzogenaurach

Team triumphs ego – and that’s how we play.
We keep it real – as a diverse team of talented individuals, we act together to make our world a happier place. 
We are a community - not because we work together, but because we trust, respect and care for each other. We have unique passions, common goals, and a clear brand manifesto that keeps us focused. Our actions are guided by our purpose, mission, beliefs, culture, values, and everything in between. Pretty much the only thing our manifesto won’t tell you is how to play your role in our community; we have a culture of responsibility, so that is something you’ll have to figure out for yourself. But, of course, we will empower you on your journey through leadership that favors context over control.  
We are inspired by the spirit of sports and strive to cultivate an active mindset in all that we do. We foster creativity and agility by embracing quick decision-making and process-light paths, so be prepared to put your ideas into action, be yourself, and bring your entrepreneurial spirit.
As a FULLFILLMENT MANAGER (f/m/d) you will be responsible for order processing, fulfillment (including picking and packing), warehouse operations, inventory and order tracking, quality control, and shipping preparation. You will closely working with customer service representatives, warehouse staff, carriers, manufacturers, suppliers, logistics directors, and other team members to ensure that service level agreements (SLAs) and customer expectations are met. You will be expected to be versed in various software systems and technologies, including inventory management systems (IMSs), warehouse management systems (WMSs), and other warehousing automations that improve supply chain efficiency. This position can also be rather physically taxing, and cannot typically be done remotely. Due to the nature of the job, during peak seasons, you may occasionally need to work weekends or after hours.
In your role you will:
  • Oversee daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.
  • Work alongside a 3PL and utilize their WMS software to optimize warehouse and fulfillment operations.
  • Track inventory levels to prevent stock-outs and/or deadstock.
  • Develop standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals.
  • Prevent inventory shrinkage, accidents, and occupational hazards.
  • Optimize procurement of inventory by improving vendor relationships, performance, and lead times.
  • Manage a dynamic team of production supervisors, full-time and part-time warehouse staff, and other direct reports.
  • Maintain positive and mutually beneficial relationships with vendors, suppliers, manufacturers, and 3PLs (if applicable).
  • Report weekly on multiple fulfillment and performance KPIs.
  • Provide data-backed and actionable updates to senior management to improve order fulfillment SLAs and vendor performance.
  • Support efforts to attain certifications (such as ISO 9002 and COPC) for quality in installation, production, and customer experience.
Real impact comes from real people and real stories and your story looks a little like this…
  • Experienced. You have prior experience in a similar position and you are familiar with warehouse operations. You have a logistics background.
  • Skilled. You have a proven track record of analytical, interpersonal, leadership, and project management skills.
  • IT-agile. You are proficient in Microsoft Office, inventory management systems, and warehouse management systems.
  • Detail-oriented. You pay attention to details and you work in a precise manner.
  • Active Mindset. You have multitasking abilities.
  • Communication driven. You have business level communication skills in English and German (oral and written).
  • Customer-oriented. You have a strong customer focus.
  • Purpose Driven. You are driven to create real change in people’s lives.
  • act.3 on tour: join our community and work in an exciting international and interdisciplinary environment with over 18 community bases spanning 6 continents.
  • Learning & education: access to training, workshops and custom personal development programmes via our ACT.CADEMY.
  • Our way of acting: inspiring office design and set-ups and opportunities for flexible work arrangements.
  • Feel good management: open access to coffee, tea and healthy buffets in our community bases.  
act.3 is an equal opportunity employer. We believe real impact comes from real people and real stories. Everyone has a story to tell, and it is important that they are heard, valued, and respected. No matter where you come from, what you look like, or what your passion is, we celebrate our uniqueness and actively empower an inclusive and equitable world for all. Our community is for everyone, and so is our workplace. Mind matters more than numbers; we value real relationships built on trust and respect. We see each other at eye-level, inside and outside of work. This means we believe in heart counts and not headcounts. It’s our differences that enable us to shape the future of brands through people, community and culture and make our ideas happen. 
About us

We are a community of real  people who turn our passion into impact. We shape the future of brands through  people, community and culture. We make ideas happen.

We began our journey as an exclusive partner of adidas, UEFA, and FC Bayern in 2012, from our headquarters in Herzogenaurach, Germany. Since then, we have continued to push the boundaries of human interaction. We understand what society and our world need.

Our purpose is to enable each  other and brands to create real change in people’s lives, ultimately making our  world a happier place. Community and culture are therefore a core part of our  work. We approach marketing holistically and have expertise in strategy,  creative and experiences. We are now a global community with over 250 individuals  in 18 global offices spanning 6 continents. We collaborate with handpicked  partners all over the world to bring beauty to the spheres of sport, culture  and sustainability.

Your application!
We appreciate your interest in act.3. Please fill out the following short form. If you have any difficulties uploading your data, please contact us via email at info.hr@weareact3.com.

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