Team triumphs ego – and that’s how we play.
We keep it real – as a diverse team of talented individuals, we act together to make our world a happier place. Explore more about our community culture here: https://www.weareact3.com/culture-and-careers/
Ticketing Operations Manager (f/m/d)
New York
Full-time
Temporary
ABOUT OUR COMMUNITY
WHAT YOU'LL DO
act.3 is seeking a data-driven, client-facing Ticketing Operations Manager to support North American business ticketing operations for a global sportswear brand during the 2026 FIFA World Cup (March 2026 – August 2026). This role blends ticketing operations, analytics, and stakeholder management while working closely with external partners.
The ideal candidate is comfortable owning complex datasets and engaging directly with senior stakeholders, able to translate detailed ticketing and guest data into clear guidance, recommendations and next steps in a high pressure, deadline driven environment.
Key Responsibilities
The ideal candidate is comfortable owning complex datasets and engaging directly with senior stakeholders, able to translate detailed ticketing and guest data into clear guidance, recommendations and next steps in a high pressure, deadline driven environment.
Key Responsibilities
- Ticket Order Management & Client Coordination
- Guest Data Management & Compliance
- Ticket Distribution & Reporting
- Inbox Management & Stakeholder Support
- Parking Pass Management & Access Coordination
WHO YOU ARE
- 2+ years of experience in analytics-driven operations or marketing operations. Bonus if in ticket operations, event/sports operations
- Demonstrated experience in client or stakeholder facing roles
- Strong analytics skillset with proficiency in Excel (lookups, pivot tables, data validation, logical formulas)
- Proven ability to manage large, sensitive datasets with accuracy and discretion
- Strong written and verbal communication skills, with the ability to translate complex data into clear guidance
- Comfortable working in high paced, governance-heavy environments with tight deadlines
YOU & ACT.3
act.3 is an equal opportunity employer. We believe real impact comes from real people and real stories. Everyone has a story to tell, and they should be heard, valued and respected. No matter where you come from, what you look like, or what you passion is. We celebrate our uniqueness and actively empower an inclusive and equitable world for all. Our community is for everyone, and so is our workplace. Mind matters more than numbers. We value real relationships built on trust and respect. We see each other at eye-level, inside and outside of work. This means we believe in heart counts and not headcounts. It’s our differences that we will shape the future of brands through people, community and culture and make our ideas happen.